Adopt InHand Device Network to construct remote maintenance network of devices and enhance enterprise service capacity
 
     Today the competition among device manufacturers is not merely limited in the fields such as product technology, price, supply, etc; many industry leading companies have upgraded their service to the level on how to provide value-added services for customers.
     Aiming at expensive devices, GE Healthcare and some companies have first implemented the remote maintenance and service system, which not only help increase customer value and competition advantage, but the service also becomes one of the GE’s profit source.
 
Device remote maintenance network will benefit both device manufacturers and customers.
 
◆ Device manufacturers can enhance the work efficiency of their maintenanceengineersand decrease the service cost with this solution.
           －To decrease field maintenance and lower service cost.
◆ This solution realizes “preventive service”, which can be pre-aware of the potential problems of devices to reduce customers’ loss .
          －To offer device detection ,which helps plan device breakdown for maintenance to  ensure advanced maintenance when devices are in critical conditions.
◆ The integrated management will unify service and maintenance flow to improve service quality and reduce management cost.
◆     This solution will cut down customer device breakdowns and faults.
         －To provide more benefits and cut done cost.
◆ It improves the maintenance response speed to satisfy customers.
         －To diagnosis the device fault accurately and correctly, and provide high efficiency maintenance and appropriate spare parts.
◆ It provides professional consultation and service for more customers, and improves the service technology of device manufacturers.
     This successful case of GE Healthcare has entered into the classical Harvard Business Review, while Inhand Company is the network technology provider.
     Inhand is a technology company concentrating on device network solutions. “InHand Device Network”solution, brought forward by our company, has realized the network construction of distributed devices for manufacturers.
 
     Remote device network basing on a wireless network has been realized.
        –Inhand advanced technology has solved problems such as the network bandwidth, stability, security of a wireless data network.
        –Requirement for across-region and across-network device network are both satisfied.
     Supports on products and technologies
        –Mature terminal products series: InRouter GPRS/CDMA/EDGE routers, InDTU.
        –Network management software tools in the control center.
        –Inhand innovation technology architecture: OVDP (Open Virtual Device Platform.)
     Supports on network systems and services
        –Inhand emphasizes particularly on providing customers with integrated network system and service.
        –Network whole-life-cycle support offers corresponding services for every stage.
         
 “InHand Device Network” System Features
     Mature application experience with many cases
       –Mature products and experience.
       –High satisfaction degree of customers.
       –Successful network systems operation of which the remote device nodes are more than 500 since 2005.
    Abundant experience on the construction of nationwide wireless network
       –Sufficient national projects enable us to deal with the network status of different  provinces.
 
     Multi-level connection detection mechanism aiming at wireless network stability
       –Multi-level detection and reconnection mechanisms covering system and network connection.
 
     High security
       – VPN, CA,
       –Independent maintenance network separated from the customer’s core business network.
     Manageability
       –Management of network connection and status can be realized at both remote  nodes and the maintenance center.
       –Network management mode can be optimized according to applications.
       –Special needs can be customized.
   Lots of maintenance work for network devices will be carried out in on-line remote ways.
 
     To help device manufacturers successfully execute solutions such as InHand Device Network, Inhand also provides the network whole-life-cycle service and support, which involve five main stages: requirement and plan; design and verification; solution execution; performance and maintenance; assessment and optimization.
     ◆ We design the network solution accurately for customer requirements and help customers with preparation work, to avoid lots of exploration and enhance efficiency
     ◆We provide professional network service to ensure customers focus on their core enterprises and improve core business incomes.
     ◆We take preventive measurements in the early stage of network planning to enhance productivity, so that customers can avoid repetitive labor and serious network faults.
     ◆We assist customers by selecting new technologies and help customers to integrate their core business into those new technologies to protect their existing investment.
     ◆We provide the remote diagnosis maintenance technology which can reduce shutdown and network interrupt to the greatest extent, and improve the network availability for customers.
     ◆We provide regular network reports, which offer reference basis for customers’ further network optimization, to help them evaluate whether the network performance achieve the anticipation.
 
      Inhand network whole-life-cycle system enables device manufacturers to execute solutions and design verification without mass manpower and time. Relying on the mature experience and technology, Inhand can help customers design, construct, and operate the device remote maintenance and service system freely and efficiently, to realize the service promotion strategy and obtain new competition advantages in the industry.