Service Items	Service Content and Terms
Product Warranty Service	The Warranty Period is within 15 months after the ex-factory date noted on product label. Within the Warranty Period: Upon hardware fault of InHand Networking’s product, InHand Networking will provide Product Exchange or Return & Repair Services free of charge, except for the occasions that product fault is due to customer’s reason, e.g. usage out of product specification, for which InHand Networking will provide product repair service with certain amount of charge. Product Replace Service is for the occasion of product fault within 1 month of deliver to customer, Return & Repair Service is applicable for other occasions. The product transportation cost for Product Warranty Service shall be cover by customer. The Warranty Period of product after above Product Warranty Services shall be extended by 3 months, but the final Warranty Period shall not be longer than 18 months after ex-factory date.
Remote diagnostics and support	After customer calling, InHand Networking will response promptly. Before any on-site service decision, InHand Networking will first use the remote service tools to diagnostic the problem. Customers should provide needed network support for InHand Networking, such as access the troubled devices.
Hardware  Maintenance	When InHand Networking determines a hardware problem which can not be resolved remotely, InHand Networking will instruct customers to send back the device to InHand Networking. InHand Networking will identify and fix the problem in house and return the device to customers promptly. If InHand Networking identifies that the damages is caused by improper usage, InHand Networking will reserve the right to charge fees for the fix. During the service period, InHand Networking might provide spare devices to customers to ensure their normal operation. When needed, InHand Networking can send out engineers for on-site service, per the Sales and Service Contract or a dedicated agreement.
Parts and Components	When needed, InHand Networking will provide parts and components for the fixes. All replaced parts and components will belong to InHand Networking.
Service Schedules	InHand Networking service time is Monday to Friday from 8:30AM to 5:30PM local time, except holidays. This service time applies to both remote and on-site services.
Non-breaking Service Commitment	After receiving the problem report, InHand Networking will provide non-breaking service, either remote or on-site, until the problem resolution. If components or other resources are needed, InHand Networking will return to work on the problem immediately after these preconditions are fulfilled.
Remote Access Support	With customers’ permission, InHand Networking will use the remote service tools to help customers to debug problems.
e-Support	InHand Networking will publish documentations, tools, version upgrade information and software patches periodically through its web and email system. URL：http://www.inhand.com.cn
Software and Documentation Upgrades	While publishing its hardware and software upgrade, InHand Networking will email its related customers. If needed, InHand Networking will also provide technical assistance to customers for upgrades.
Remote Software Upgrades	InHand Networking products have the feature of remote software upgrading. Customers can do the remote upgrade to their devices themselves or they can negotiate with InHand Networking to allow InHand Networking to do the remote upgrade.
Access InHand Networking Tech Support Resources	Customers can call in or email InHand Networking technical support to access needed technical resources for problem solving advises.
Permission for Software Copying	Customers can use and copy InHand Networking’s software tools within the restriction terms defined in the Sales and Service contract.
Consulting Services	If customers encounter difficulties during the installation and tuning, InHand Networking could provide training sessions, phone consulting and remote access support. Refer terms in the Sales and Service contract.